Client project, anonymised
Staffing agency: service bot for applicants, customers and employees
The bot answers questions around the clock, including on internal processes, takes enquiries from business customers and notifies the person responsible.
Your employees ask questions after hours too. The bot answers.
HyBrayn builds a service bot for staffing and temporary-work agencies that serves employees, applicants and business customers: it answers questions around the clock, including on internal processes, takes complete enquiries from business customers and notifies the person responsible. It makes no decisions about people. Live in 4–12 weeks, projects typically from €20,000.
Your dispatchers answer the same questions every day – often after hours.
622,000
temporary agency workers were employed in Germany subject to social insurance in June 2025
Bundesagentur für Arbeit, January 2026
87 %
of customers consider access to a human essential in AI customer service
Gartner, 2026
How a request runs
1 · Approve content
You approve what the bot may know: handbook, processes, frequent questions.
Human
2 · Answers around the clock
Employees ask how to request leave, how to call in sick or when the payslip arrives. The bot answers from your content and is labelled as AI.
AI
3 · Forwarding
Whatever it may not or cannot answer, it forwards. The person responsible is notified.
AI + human
4 · Your team decides
Commitments, assignments and decisions about people stay with you.
Human
What you get
- Bot for employees, applicants and business customers, on your website or internally
- Knowledge base from your content, defined together with you
- Forwarding to the person responsible, with notification
- Business-customer enquiries with demand, period and location
- GDPR-compliant operation in the EU, AI labelling under the AI Act
- Projects typically from €20,000
Eligible for up to 50 % funding in several German states – we check this in the first call.
From our work
Frequently asked questions
No. The bot answers questions and hands over to your team. It makes no decisions about people. Under the AI Act, AI that filters or evaluates applicants is high-risk – and that is exactly what this bot deliberately does not do.
No. It answers only from content you approve. Personal questions go to the person responsible.
If you have a works council, agree the deployment with it. This does not replace legal advice.
It doesn't guess. It says it doesn't know and offers a handover: appointment, email or phone. You decide which topics it may answer.
You will be speaking withAlexander Vallon
Which questions do your dispatchers answer every day?
30 minutes: we look at what your employees and customers ask and tell you honestly whether a bot pays off.
Book a call · 30 min
We usually reply the same business day.