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Answers around the clock. Handover to your team as soon as it matters.

HyBrayn's service bot answers questions from customers, prospects and applicants on your website – around the clock and only from content you approve. When things get sensitive or it doesn't know the answer, it hands over to your team: by appointment, email or phone. Live in 4–12 weeks, projects typically from €20,000.

Book a call · 30 min

Why fast answers and real people belong together

  • 7×

    higher chance of qualifying an enquiry when you respond within an hour rather than an hour later

    Harvard Business Review, 2011 (US study, 1.25 million leads)

  • 87 %

    of customers consider access to a human essential in AI customer service

    Gartner, 2026

How a question is handled

  1. 1 · Answer

    The bot answers questions about services, process and price range – instantly, evenings and weekends included.

    AI

  2. 2 · Limits

    Anything outside your approved content stays unanswered. The bot says so openly.

    AI

  3. 3 · Handover

    On request or when unsure, the bot offers an appointment, email or a call.

    AI + human

  4. 4 · Your team

    Advice, commitments and decisions about people stay with you.

    Human

What you get

  • Bot in your design on your website
  • Knowledge base from your content, defined together with you
  • Handover to your team by appointment, email or phone
  • GDPR-compliant operation in the EU, AI labelling under the AI Act
  • Your code belongs to you
  • Projects typically from €20,000

Eligible for up to 50 % funding in several German states – we check this in the first call.

From our work

Client project, anonymised

Staffing agency: the service bot answers applicant and customer questions and hands over to the team.

Frequently asked questions

No. The bot answers questions and hands over to your team. It makes no decisions about people. Under the AI Act, AI that filters or evaluates applicants is high-risk – and that is exactly what this bot deliberately does not do.

It doesn't guess. It says it doesn't know and offers a handover: appointment, email or phone. You decide which topics it may answer.

Yes. The bot is labelled as AI, as the AI Act requires. Anyone who prefers a person can reach your team at any time.

Usually 4–12 weeks, depending on the scope of content and integrations.

You will be speaking withAlexander Vallon

Which questions does your team answer every day?

30 minutes: we look at what your customers ask and tell you honestly whether a bot pays off.

Book a call · 30 min

We usually reply the same business day.